Maintenance & Support
Proactive Software & Plugin Updates
Regularly updating your website’s core, themes, and plugins to patch security vulnerabilities and ensure compatibility.
Continuous Security Monitoring
Actively scanning your website for malware, blacklisting, and other security threats to catch and fix issues before they cause damage.
Secure Off-Site Backups
Performing regular, automated backups of your files and database, stored securely in the cloud for quick recovery in case of disaster.
24/7 Uptime Monitoring
Monitoring your website every minute of the day. If it goes down, we are instantly alerted and begin working to bring it back online.
Performance & Speed Checks
Regularly running performance audits to ensure your website remains fast and responsive, providing an optimal user experience.
Monthly Health Reports
Providing a detailed, easy-to-understand report each month summarizing all updates, backups, security scans, and performance checks performed.
Priority Support Access
Giving you direct access to priority support for any technical questions or small tasks you need help with.
SLA-Based Assistance
Offering Service Level Agreements (SLAs) that guarantee response times, so you know exactly how quickly you’ll receive support when you need it most.
Complete Peace of Mind
The confidence that a professional is constantly watching over your digital assets.
A Secure and Updated Website
Proactive protection against hacks, malware, and data loss.
Minimized Downtime
Fast detection and resolution of issues to keep your site online and available to customers.
Fast Disaster Recovery
The ability to quickly restore your entire website from a recent, secure backup.
Expert Help on Standby
Priority access to technical support for troubleshooting and small updates.
Full Transparency
Monthly reports that show you exactly what work is being done to protect your site.
Our Maintenance & Support Packages
Maintenance & Support
Find the perfect monthly plan for complete peace of mind.
Essential Care
$250 / mo
BEST FOR: Basic WordPress websites, blogs, or small business sites that need fundamental protection.
- Weekly Plugin & Theme Updates
- Daily Cloud Backups
- Monthly Security Scans
- Uptime Monitoring
- Monthly Health Report
Business Pro
$500 / mo
BEST FOR: E-commerce stores, custom web applications, or business-critical websites requiring higher performance and support levels.
- Everything in Essential Care +
- Daily Security Scans
- Performance Monitoring
- 1 Hour of Monthly Support Time
- Priority Email & Chat Support
Premium Retainer
$1,000+ / mo
BEST FOR: Complex applications, cloud infrastructure, or businesses that need a dedicated block of ongoing development and support hours.
- Everything in Business Pro +
- Customizable Block of Support/Dev Hours
- Staging Environment for Updates
- Guaranteed SLA Response Times
- Direct Line for Critical Support
Faq
Frequently Asked Questions
Have questions about our process, technology, or timelines? Find your answers here.
A website is like a car; it needs regular maintenance to run smoothly and securely. Without updates, your site becomes vulnerable to hackers, slows down over time, and can break unexpectedly. This plan is proactive care to prevent problems before they happen.
While you can, it’s risky. An update can sometimes cause conflicts and break your site. We test updates in a safe environment first and always have a fresh backup ready, just in case. We manage the risk so you don’t have to.
In the unlikely event of a successful hack, we will handle the cleanup and restoration of your website from the latest clean backup at no additional cost. That is our security guarantee.
You can use it for small tasks like content updates, CSS tweaks, installing a new plugin, troubleshooting an issue, or simply asking for technical advice.
We typically require a 30% deposit, 40% on milestone delivery, and the remaining 30% upon final acceptance.
